Ashford Commercial Recovered £120K in Unbilled Time Within Six Months
The Challenge
Ashford Commercial LLP knew they were leaving money on the table. Lawyers recorded time at the end of the day — or worse, the end of the week — leading to conservative estimates and forgotten entries. The finance team spent days each month reconciling timesheets with invoices, and disputes over billed hours were eroding client relationships. With 20 lawyers across three offices, the firm needed a solution that worked everywhere without a dedicated IT team to maintain it.
The Solution
Ashford deployed the Business plan with firm-wide time tracking enabled from day one. Lawyers logged time against matters in real time using the web app and mobile interface. The billing module automatically generated draft invoices from approved time entries, and the client portal gave clients transparent access to itemised bills before they were finalised. The AI assistant flagged potential under-billing by comparing logged hours against matter complexity benchmarks.
The Results
In the first six months, Ashford recovered £120,000 in previously unbilled time. Invoice disputes dropped by 70% as clients appreciated the transparency of portal-accessible billing. The finance team reclaimed two full days per month previously spent on manual reconciliation, and the firm achieved a 95% collection rate — up from 82%.
“The numbers speak for themselves. We had no idea how much revenue was walking out the door until Firm Chambers showed us.”
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